Terms of service

Last updated: 15 October 2026 · England and Wales law

These terms are between you (the client) and UBL Holdings Ltd (company no. 11940647), trading as NameOnAI (“we”, “us”). Registered office: Henge Barn, Pury Hill Business Park, Alderton Road, Towcester, NN12 7LS. Contact: [email protected].

1. Services

We provide AI-visibility diagnostics and related consulting for B2B software companies, including:

AI Visibility Snapshot — fixed-price PDF diagnostic (default £397 excl. VAT unless stated)
Full AEO Audit — deeper fixed-price audit (default £1,497 excl. VAT)
Growth / Scale retainers — monthly done-for-you work at the prices quoted on our site or in writing

Deliverables, prompt counts and timelines are as described at purchase or in a written statement of work. AI answers and search results change; we do not guarantee rankings, AI mentions, citations, traffic or revenue.

2. Ordering and payment

Orders are accepted when we confirm in writing or when Stripe payment succeeds for a listed product. Prices are in GBP and exclude VAT unless stated. If we are VAT-registered we will charge VAT as required. Payment is due as shown at checkout or on the invoice. Work on Snapshots typically starts after cleared payment.

3. Client responsibilities

Provide accurate company and contact details
Ensure you have authority to instruct us for the brand audited
For retainers: timely feedback, CMS/access as agreed, and accurate product facts

4. Refunds

Snapshot / Full Audit: If we have not started substantive work, you may cancel for a full refund within 14 days of purchase (Consumer Contracts Regulations where you are a consumer; for business clients we offer the same courtesy). Once research or drafting has started, fees are non-refundable except for our failure to deliver the PDF within the stated SLA (then we will either complete urgently or refund at our option).
Retainers: Month-to-month after any stated minimum. Cancel with 30 days’ written notice unless a longer term was agreed. Fees already billed for a commenced month are non-refundable. Unused days are not pro-rated unless we agree in writing.
Chargebacks without contacting us first may suspend delivery.

5. Intellectual property

On full payment, you receive a licence to use the delivered PDF and recommendations for your internal business purposes. Our templates, scoring methods, prompts libraries and website remain our IP. You must not resell our reports as a competing product.

6. Confidentiality and publicity

We keep non-public client materials confidential. We may list your company name/logo as a client only with your prior written consent. Public demo audits of third-party brands use only public information and are labelled as demos, not endorsements.

7. AI-assisted delivery

We use AI tools under human direction. Outputs can contain errors; you should review before relying on them for legal, financial or technical decisions.

8. Liability

Nothing excludes liability for death or personal injury caused by negligence, fraud, or other liability that cannot be limited by law. Subject to that:

We are not liable for loss of profits, revenue, goodwill, data, or indirect/consequential loss
Our total aggregate liability arising out of or in connection with a service is limited to the fees you paid us for that service in the 3 months before the claim (for one-off audits: the fee for that audit)

9. Indemnity

You will indemnify us against claims arising from materials you supply or from your public use of our deliverables in a misleading way.

10. Termination

Either party may terminate a retainer for material breach not remedied within 14 days of notice. We may suspend work for non-payment.

11. Governing law

These terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction.

12. Changes

We may update these terms for new purchases; existing paid engagements continue under the terms in force at purchase unless we both agree otherwise.